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Masterclass Petra ten Hoor-Schmidt: how to deal with aggressive behaviour

Masterclass

Masterclass Petra ten Hoor-Schmidt: how to deal with aggressive behaviour

Masterclass

As an employee, have you ever dealt with aggressive behaviour from a guest? If so, how did you react? In her second masterclass Petra ten Hoor-Schmidt (TIPPS) explains how to deal with verbal aggressive behaviour from a guest.

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About StendenHMS.TV

Capturing hostmanship

StendenHMS.tv is the video platform of Stenden Hotel Management School. Everything you always wanted to know about hostmanship and hospitality are explained in short and clear videos. This platform also provides the opportunity for online livestreaming, for instance presentations, lectures or webinars. We believe the world asks for people who can give. People who know how to make other people feel welcome. People whose talent is management and providing service: hostmanship. It’s all about a certain mentality: the motivation to combine hospitality, sincere attention and leadership. A student of the Stenden Hotel Management School is ready for the future and is a ‘game changer’ in the hospitality industry.

StendenHMS.tv is the brand new video platform for Stenden Hotel Management School. The platform has been made in association with HorecaNederland.TV

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