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Hotel reception – How do you check in your guests in a service-oriented way?

Do's & Don'ts, Do's & Don'ts

Hotel reception – How do you check in your guests in a service-oriented way?

Do's & Don'ts, Do's & Don'ts

A foreign woman is in town for a congress and wants to check in with the receptionist of the hotel. The guest tries to explain in poor English that she has made a reservation. But the receptionist can’t find the reservation in the computer. She gets up without saying anything and goes to the back to continue her search and make inquiries. The guest is left behind confused… What is the right way to check in the guest?

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About StendenHMS.TV

Capturing hostmanship

StendenHMS.tv is the video platform of Stenden Hotel Management School. Everything you always wanted to know about hostmanship and hospitality are explained in short and clear videos. This platform also provides the opportunity for online livestreaming, for instance presentations, lectures or webinars. We believe the world asks for people who can give. People who know how to make other people feel welcome. People whose talent is management and providing service: hostmanship. It’s all about a certain mentality: the motivation to combine hospitality, sincere attention and leadership. A student of the Stenden Hotel Management School is ready for the future and is a ‘game changer’ in the hospitality industry.

StendenHMS.tv is the brand new video platform for Stenden Hotel Management School. The platform has been made in association with HorecaNederland.TV

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