A foreign woman is in town for a congress and wants to check in with the receptionist of the hotel. The guest tries to explain in poor English that she has made a reservation. But the receptionist can’t find the reservation in the computer. She gets up without saying anything and goes to the back to continue her search and make inquiries. The guest is left behind confused… What is the right way to check in the guest?
Hotel reception – How do you check in your guests in a service-oriented way?