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Masterclass Mark Struik: own the customer!

Masterclass

Masterclass Mark Struik: own the customer!

Masterclass

Mark Struik is Commercial Director of the Dutch hotel chain Postillion Hotels and an alumnus of Stenden. In his masterclass Struik connects technological ingenuity with commercial strategies and talks about the importance of data to an optimal customer experience. In other words: own the customer!

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About StendenHMS.TV

Capturing hostmanship

StendenHMS.tv is the video platform of Stenden Hotel Management School. Everything you always wanted to know about hostmanship and hospitality are explained in short and clear videos. This platform also provides the opportunity for online livestreaming, for instance presentations, lectures or webinars. We believe the world asks for people who can give. People who know how to make other people feel welcome. People whose talent is management and providing service: hostmanship. It’s all about a certain mentality: the motivation to combine hospitality, sincere attention and leadership. A student of the Stenden Hotel Management School is ready for the future and is a ‘game changer’ in the hospitality industry.

StendenHMS.tv is the brand new video platform for Stenden Hotel Management School. The platform has been made in association with HorecaNederland.TV

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