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Masterclass Petra ten Hoor – Schmidt: LEARN how to deal with complaints

Masterclass

Masterclass Petra ten Hoor – Schmidt: LEARN how to deal with complaints

Masterclass

We’ve probably all dealt with complaining guests in our career. What is the right way to deal with them? Petra ten Hoor-Schmidt is trainer/coach at TIPSS (Training Improvement Performance by Petra Schmidt). In her masterclass she shows us how to deal with angry or rude guests by applying the LEARN method.

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About StendenHMS.TV

Capturing hostmanship

StendenHMS.tv is the video platform of Stenden Hotel Management School. Everything you always wanted to know about hostmanship and hospitality are explained in short and clear videos. This platform also provides the opportunity for online livestreaming, for instance presentations, lectures or webinars. We believe the world asks for people who can give. People who know how to make other people feel welcome. People whose talent is management and providing service: hostmanship. It’s all about a certain mentality: the motivation to combine hospitality, sincere attention and leadership. A student of the Stenden Hotel Management School is ready for the future and is a ‘game changer’ in the hospitality industry.

StendenHMS.tv is the brand new video platform for Stenden Hotel Management School. The platform has been made in association with HorecaNederland.TV

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